Customer service to the max, efficiency, and intelligent workmanship combined with an engageable Montana-style and fair prices. My hubby decided to try NWAuto and we were really impressed. From the outside it is unimposing. The sign is old and worn. Inside though, Christopher is packing. He is a Honda Master Tech and used to work for Eisinger Honda, so we we were super happy to hand over our Pilot. He did a fabulous job. Of course he works on all makes and models. He currently has our Subi. So what puts Christopher above the rest? Well, he gives you pictures. I can't tell you in words how happy my hubby was when he got the EMAIL of the pics and details that showed where our car needed work done and WHY. I'm not sure if all guys get this excited about pics like this, but it sure gives you a sense of being cared for and not being lied to. Of wondering, is my mechanic just making this stuff up? The computer software he uses is sleek and smart; the gold standard in our opinion. The front office is clean and modestly well-appointed. Not ostentatious like those dealer joints that charge big bucks for less than worthy service. But well-appointed nonetheless. Courtni, his front of house rep, is friendly and explains car issues well. We're happy we've found Northwest Automotive. Try em! You'll get an honest and intelligent experience.