The service has always been spectacular. Whether you just need a simple oil change, or repairs, this is the place to go. Even if you're car illiterate, you can trust them to diagnose the problem(s), and not try to sell you on additional repairs. The text alerts are pretty nifty, too! They'll send you updates to your phone and/or email, so you can see exactly what they found. Pictures and explanations of what needs to be repaired, and of what looks good. My little guy is obsessed with cars and trucks. I made one small remark about that, and Micah invited him to take a peek at the shop! They care about their customers--not just the vehicle--and it shows. I highly recommend Northwest Automotive to anyone!