5

Timely, fair priced and great service. There are a lot of shops in the valley and NW Auto stands out as the top tier.

5

I had a great experience with Northwest. Seamless experience with getting my car from Browning via tow truck. They worked with me over the phone, were flexible with what needed to be fixed and what could wait and left my car in great condition to be picked up over the weekend. Thanks!

5

Great local shop great quality of service stands behind everything they do really appreciate your service and dedication

5

We have worked with Northwest Auto for long time and we have always been very happy with their service, knowledge, turn around and availability.

5

If you are looking for a shop with righteous, honorable owners and workers, this is the place to visit. They are straightforward, no nonsense, do it right people that seem genuinely to care . I am from out of state and shortly after arriving in town, I noticed a coolant leak on my 2000 Land Rover Discovery. I wasn’t too pleased to discover the leak or that I was more than 4 hours from a Land Rover dealership as the Rover had only been maintained by Land Rover since it was first purchased. Dreading having to go from shop to shop to have the issue fixed I came across Northwest Auto. I didn’t have an appointment, but was in town and stopped by the shop to ask about my coolant leak. After a few minutes, the owner said they could get it on the lift and check it out. I am thoroughly pleased and glad to have found Northwest Auto. Everyone from the receptionist to the technicians to the owner was kind, genuine and helpful. They listened, discussed, and provided ideas to a solution without trying to sell or charge for unnecessary fixes. The technicians showed and informed me about all they could regarding the issue and then they showed an issue that needed to be fixed. None of us was certain it was the actual issue causing the coolant leak, as there are multiple things that could have caused the leak. Therefore, the owner won’t even allow me to pay for the hour of service I received until we determined if they had fixed the issue. Each day after, I checked and no coolant leak. It seemed to be that they fixed the coolant leak. I was more than pleased to return to the shop, pay for the services, and inform them they fixed the coolant leak in addition to providing superior customer service for any business but most certainly a service shop. Overall, this was the best shop experience. They are real people that really care.

Thank you so much for taking the time to leave us this feedback! My crew really does appreciate it. I'm pleased we were able to get to the root of the issue on your vehicle, and get you back on the road. We are all human, and make mistakes from time to time. Hopefully that's the only issue you've had with your regular shop, and you'll give them the chance to continue servicing your Rover. It sounds like they have done a great job for years, and I bet they will continue to do so. But if you are ever back in the Kalispell-area, and need service, let us know!

- Northwest Automotive
5

First rate shop. My truck came in with multiple failures and I feared the worst. They kept me up to speed every step of the way and went the extra mile to help me save money and get me back on the road.

5

Great customer service!

5

Beem needing a transmission service for a while amd Chris, the owner, seemed to give me a very honest answer for what I needed with my budget. He also discouraged me from spending unnecessary money on a "preventive" recommendation I had from brakes plus in CO, which I really appreciated. I love their online report of the courtesy inspection (WHICH INCLUDES PICTURES!) and how it breaks down recommendations based on 3 factors: needs critical attention, needs attention soon, and let's keep an eye on this. If I am in the area long term, this will be my go-to car shop :) Thanks guys!

Thanks, Sara! Was great to meet you! Thanks for the accolades.

- Northwest Automotive
5

Very helpful, professional and accurate Automotive diagnostic and repairs! Very happy with their services!

5

I'm always impressed with the knowledgeable staff and incredible computer system that send me pictures and the technician's diagnosis of all of my cars important systems. Thanks!